Refund Policy
Please note that since our products are handwoven, we mostly have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we are able to offer cancellations, returns or exchanges only in extreme circumstances.
Returns
Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item.
Please note that while our intent is to capture the product colour as accurately as possible, minor colour variations in the website picture and the product you receive may occur. This could be because of light settings, angle of picture and nature of fabric. This does not form grounds for a return.
Your return request should be sent by email to connect@indeloom.com or via Whatsapp at : 917287900080 within 48 hours of receiving your shipment.
Before sending a return or refund request please ensure a picture and video is taken for damage claim or product mismatch claim, this mandatory and needs to be sent as proof for the claim.
Requests send after 48 hours of delivery of parcel will not be eligible for returns..
Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
Upon receipt of the authorization, the product must be couriered back in original packing to Inde' Loom.
The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.
We aim to process all returns within 7 working days after the receipt of the product back at our designated warehouse..
Returns and Refund Email - connect@indeloom.com
Whatsapp us at +917287900080